Legal
Refund Policy
Paid memberships are not active yet, so there is nothing to refund today. Here's how we intend to approach refunds once billing begins.
Last updated: August 2026
Billing is not active
TrueVendorConnect is pre-launch and does not currently charge for any membership tier. No payment is collected, so no refund is applicable at this time.
Proposed policy once billing begins (subject to change)
The following structure is proposed and may change before billing is enabled:
- Membership fees would be billed on a recurring billing period, to be defined once pricing is configured.
- Vendors would be able to cancel their membership at any time, effective at the end of the current billing period.
- Pro-rating of partial periods is pending owner decision and has not been finalized.
- As a proposed default, no refunds would be issued for completed billing months. This is a proposed default only.
Product orders are not handled by us
TrueVendorConnect does not process, collect payment for, or refund product orders placed directly between buyers and vendors. Any order disputes or refund requests for products should be resolved directly between the buyer and the vendor.
Questions
For questions about this policy, reach out via our Contact page.